News for 'customer experience'

Can AI Improve Customer Service At PSBs?

Can AI Improve Customer Service At PSBs?

Rediff.com20 May 2025

'AI analyses body language, etiquette, and communication skills, providing an in-depth performance matrix and a ranking system to help employees identify areas of improvement.'

Swiggy expands 10-minute food delivery service 'Bolt' to over 500 cities

Swiggy expands 10-minute food delivery service 'Bolt' to over 500 cities

Rediff.com4 May 2025

Swiggy on Friday said its 10-minute food delivery service 'Bolt', which was launched in October last year, is now operational in more than 500 cities across the country.

Why Rental Family Is A Feel Good Watch

Why Rental Family Is A Feel Good Watch

Rediff.com26 Feb 2026

Rental Family explores a simple question: If you pretend to care for long enough, when does it start to feel real? Mayur Sanap gives us a closer look.

Samsung Galaxy S26's India Connection

Samsung Galaxy S26's India Connection

Rediff.com6 Mar 2026

India contributes roughly 10 per cent of Samsung Electronics' global revenue and hosts over 10,000 engineers across its R&D centres.

Why ICE Still Rules India's Car Market

Why ICE Still Rules India's Car Market

Rediff.com27 Feb 2026

Indian car buyers care more about affordability than technology, keeping ICE vehicles dominant while hybrids emerge as the preferred transition option and EVs struggle in the mass market.

Public Cloud Service Drives Oracle India's Double-Digit Run

Public Cloud Service Drives Oracle India's Double-Digit Run

Rediff.com18 Feb 2026

'India is often skipping legacy cycles and moving directly to advanced AI-driven operations.'

NatWest Wants To Hire 3,000 Engineers In India

NatWest Wants To Hire 3,000 Engineers In India

Rediff.com10 Oct 2025

With 18,000 employees already, NatWest eyes 3,000 engineers in India by next year to strengthen its AI and data capabilities.

How This IITian Is Solving India's Clean Air Crisis

How This IITian Is Solving India's Clean Air Crisis

Rediff.com12 Feb 2026

Ravi Kaushik has sold 70,000 units of air filters through his start-up Airth and aims to sell 10 lakh units in the next five years.

'You End Up Firefighting': Finance Minister

'You End Up Firefighting': Finance Minister

Rediff.com26 Feb 2026

'Uncertainty level A in the morning, uncertainty level B in the afternoon. If I answer about tariff rates now, I'll be outdated by the evening.'

Amazon, Flipkart deploy war rooms for Rs 1.2 trillion festival battle

Amazon, Flipkart deploy war rooms for Rs 1.2 trillion festival battle

Rediff.com23 Sep 2025

At the stroke of midnight, live dashboards lit up simultaneously across Amazon India's World Trade Centre headquarters and Flipkart's Outer Ring Road office in Bengaluru. In sprawling "war rooms" at both the companies, executives monitored real-time data streams tracking payment speeds, inventory levels, and delivery logistics as millions of shoppers flooded online platforms.

Cheated, misled, and financially wronged by IndiGo's refund

Cheated, misled, and financially wronged by IndiGo's refund

Rediff.com10 Dec 2025

'IndiGo abruptly cancelled our Kolkata-Purnea flight citing bad weather, despite clear conditions and another airline operating the same route, causing severe inconvenience.'

How Brands Can Connect with Gen Alpha

How Brands Can Connect with Gen Alpha

Rediff.com15 Oct 2025

Though the oldest Alphas are just turning 15 in 2025, they're already more digitally fluent than any generation before, points out Sandeep Goyal.

Why India's Local-First AI Strategy Could Be A Winner

Why India's Local-First AI Strategy Could Be A Winner

Rediff.com26 Feb 2026

Country's startups are carving a unique path by prioritising local, application-led innovation over the global pursuit of scale.

Insurance: Lack of legacy distribution network a challenge for foreign cos

Insurance: Lack of legacy distribution network a challenge for foreign cos

Rediff.com22 Dec 2025

The Union Cabinet's decision to raise the foreign direct investment (FDI) limit in the insurance sector to 100 per cent is unlikely to significantly boost foreign investment as distribution remains a critical factor, requiring overseas players to partner with Indian businesses, experts said.

SGB Tax Jolt to FY27 Budget

SGB Tax Jolt to FY27 Budget

Rediff.com9 Feb 2026

This single amendment, unfortunately, overshadows much of the Budget's promise, explains Harsh Roongta.

One Snapshot To Track Your Savings, Investments

One Snapshot To Track Your Savings, Investments

Rediff.com30 Jan 2026

Sebi is working with other regulators to expand the CAS framework.

Hyundai Returns As ICC Partner Till 2027

Hyundai Returns As ICC Partner Till 2027

Rediff.com24 Dec 2025

The partnership strengthens HMC's presence in global cricket, marking its return to the sport after its earlier association with the ICC between 2011 and 2015.

SBI to hire 3,500 officers in next 5 months

SBI to hire 3,500 officers in next 5 months

Rediff.com26 Oct 2025

The country's biggest lender, State Bank of India (SBI), plans to hire around 3,500 officers to bolster its operations and enhance service delivery nationwide.

TCS pegs $1.5 bn AI revenue, seeks to become largest AI-led tech firm

TCS pegs $1.5 bn AI revenue, seeks to become largest AI-led tech firm

Rediff.com17 Dec 2025

The country's largest IT services firm Tata Consultancy Services on Wednesday outlined an aggressive plan to become the "world's largest AI-led technology services company" as CEO K Krithivasan shared that the company has logged about $1.5 billion in annualised revenue.

India-EU's FTA perfect answer to 'hegemons' using tariffs: Canadian minister

India-EU's FTA perfect answer to 'hegemons' using tariffs: Canadian minister

Rediff.com27 Jan 2026

In a veiled attack on US President Donald Trump, Canada's Minister of Energy and Natural Resources Tim Hodgson on Tuesday said India's free trade agreement with the European Union is a "perfect" answer to global hegemons that use tariffs and economic integration as tools of coercion.

Is AI Really Boosting India's Economy?

Is AI Really Boosting India's Economy?

Rediff.com12 Feb 2026

'The real risk is not that AI will fail to transform India's economy.'
'The risk is that it already is -- while our measurement systems continue to look the other way,' observes Nishant Sahdev, a theoretical physicist at the University of North Carolina.

'Banks Need To Reinvent Themselves'

'Banks Need To Reinvent Themselves'

Rediff.com3 Nov 2025

'Reinvention is not a hugely difficult task. With technology as available today, you can reinvent yourself pretty quickly.'

Maruti Suzuki plans to localise EV components in next few years

Maruti Suzuki plans to localise EV components in next few years

Rediff.com15 Dec 2025

Maruti Suzuki India plans to localise battery production and other critical components over the next few years as part of strengthening the overall EV ecosystem in the country. The company, which plans to launch its first electric vehicle - e VITARA in the domestic market next year, is looking to instill confidence in the buyers as it looks to strengthen the overall EV ecosystem.

140 million HDFC Bank, Axis customers may face service interruption

140 million HDFC Bank, Axis customers may face service interruption

Rediff.com12 Jul 2024

As many as 140 million customers of HDFC Bank and Axis Bank are expected to face interruption in banking services in the weekend due to the former's system upgrade and the transition of Citi India business to the latter. Both the banks have notified their customers about the interruption in services. HDFC Bank - the country's largest private sector lender with 93.2 million customers - had announced that it will undertake a system upgrade on July 13, wherein it will migrate its core banking system (CBS) to a new engineered platform to enhance customer experience.

'Markets may experience turbulence'

'Markets may experience turbulence'

Rediff.com22 Nov 2023

'...similar to the 2008 global financial crisis, the 2012 taper tantrum, or the 2018 midcap crash.' 'This could lead to a substantial decline in activity and revenues for the broking industry.' 'When this will happen is uncertain, but as brokers, we must be prepared for such a downturn.'

Southern states hold the steering wheel in India's ePV transition

Southern states hold the steering wheel in India's ePV transition

Rediff.com20 Jan 2026

India's electric passenger vehicle (ePV) market has expanded sharply over the past five years, with registrations rising from just 3,252 units in 2020 to about 170,000 in 2025. Throughout this scale-up, southern states have remained the bedrock of adoption, consistently contributing around one-third of national electric vehicle (EV) registrations - emphasising the region's role as the structural backbone of India's EV transition.

NPCI sets up unit to scale up digital infra beyond payments

NPCI sets up unit to scale up digital infra beyond payments

Rediff.com5 Jan 2026

Moving beyond digital payments, the National Payments Corporation of India (NPCI), the operator of Unified Payments Interface, is planning to add more muscle to the country's digital infrastructure by setting up a fourth subsidiary, NPCI Tech Solutions Ltd (NTSL).

EV Spark Fires Up R&D Spending By Legacy Two-Wheeler Majors

EV Spark Fires Up R&D Spending By Legacy Two-Wheeler Majors

Rediff.com3 Sep 2025

Hero MotoCorp and TVS Motor crossed Rs 1,000 crore in R&D spend for the first time, as legacy OEMs accelerate innovation to compete with new-age EV players.

5 Reasons Your Start-Up Isn't Growing

5 Reasons Your Start-Up Isn't Growing

Rediff.com28 Aug 2025

Many start-ups crash when they pursue growth without a brand identity, fail to act on market research or rely only on design instead of investing in trust and value, explains Vinayak Burman.

Developers Must Rethink Coding For AI Era

Developers Must Rethink Coding For AI Era

Rediff.com12 Dec 2025

'Perhaps unlike any previous era of software, this one requires a rethink in even the lifecycle of how we build.'

How C-60 Broke The Back of Naxalism In Gadchiroli

How C-60 Broke The Back of Naxalism In Gadchiroli

Rediff.com12 Feb 2026

Once the might of the Indian establishment turned completely against the Maoists, there was no way they could survive -- either in Gadchiroli or anywhere else, points out M R Narayan Swamy.

Op Sindoor forced Pak to carry out hurried...: CDS

Op Sindoor forced Pak to carry out hurried...: CDS

Rediff.com10 Jan 2026

Operation Sindoor compelled Pakistan to undertake constitutional amendments, which is an acknowledgement that things did not go well for the neighbouring nation, Chief of Defence Staff General Anil Chauhan has said.

What Amazon Can Learn From Meesho

What Amazon Can Learn From Meesho

Rediff.com19 Dec 2025

'The Indian consumer is moving so quickly and they have so many options.'

Uber Adds Teen Rides With Parental Control

Uber Adds Teen Rides With Parental Control

Rediff.com19 Nov 2025

Guardians continue to have full oversight of teen trips and activity on the app.

Why patience matters more than timing for multibagger stocks

Why patience matters more than timing for multibagger stocks

Rediff.com27 Jan 2026

When it comes to multibagger stocks, patience trumps market timing. Investors who stay invested in fundamentally strong stocks build wealth in the long term, and investors who wait for perfect entry points usually end up confused, late, or out of the market. Here, we will explore the role of patience in multibagger stock investments.

Infy to buy 75% in Telstra arm for Rs 1.3K cr

Infy to buy 75% in Telstra arm for Rs 1.3K cr

Rediff.com14 Aug 2025

Information technology (IT) services major Infosys on Wednesday announced the formation of a joint venture (JV) with Telstra, Australia's leading telecommunications and technology company. This will allow Infosys to accelerate artificial intelligence (AI)-enabled cloud and digital solutions for Australian businesses.

AI Threat: 2 Million Tech Jobs At Risk

AI Threat: 2 Million Tech Jobs At Risk

Rediff.com20 Oct 2025

To turn disruption into opportunity, NITI Aayog has recommended the launch of a National AI Talent Mission to make India the AI workforce capital of the world.

India to launch uncrewed Gaganyaan mission in 2026

India to launch uncrewed Gaganyaan mission in 2026

Rediff.com1 Jan 2026

India is set to take its first steps towards its own human space flight when the uncrewed Gaganyaan mission soars to the skies later this year. Private players in the space sector are also gearing up for launching satellites on home-built rockets.

Grammys 2026: Dalai Lama, Lady Gaga Win

Grammys 2026: Dalai Lama, Lady Gaga Win

Rediff.com2 Feb 2026

The 68th Grammy Awards began at the Crypto.com Arena in Los Angeles.

How Ikkis Reimagines The War Hero

How Ikkis Reimagines The War Hero

Rediff.com11 Feb 2026

How Ikkis Reimagines The War Hero