News for 'customer experience'

How India Buys A Car Today Has Changed

How India Buys A Car Today Has Changed

Rediff.com3 Oct 2025

More Indians start car shopping online, pushing automakers and dealers to respond quickly, train staff, and use AI to turn clicks into showroom visits.

PayPal receives RBI nod to operate as cross-border payment aggregator

PayPal receives RBI nod to operate as cross-border payment aggregator

Rediff.com28 May 2025

PayPal Payments Pvt Ltd (PayPal), the Indian subsidiary of PayPal Holdings Inc, has received in-principle approval from the Reserve Bank of India (RBI) to operate as a Payment Aggregatorross Borderxports (PA-CB-E). This marks a key milestone in PayPal's operations in India and its continued support for Indian small businesses, enabling secure cross-border payments to approximately 200 markets, the company said in a statement.

Amazon to invest Rs 2,000 cr in India to expand logistics, improve safety

Amazon to invest Rs 2,000 cr in India to expand logistics, improve safety

Rediff.com20 Jun 2025

Amazon will invest more than Rs 2,000 crore (about $233 million) in India in 2025 as it strengthens its logistics and safety standards, said the ecommerce company on Thursday.

153 dead as Ditwah leaves trail of destruction in Lanka; rain pounds TN

153 dead as Ditwah leaves trail of destruction in Lanka; rain pounds TN

Rediff.com29 Nov 2025

Cyclone Ditwah exits Sri Lanka after causing widespread destruction and over 120 deaths, heading towards the Indian coast. Heavy rains and high winds are expected to continue.

'Insurance Sector Is At An Unstable Equilibrium'

'Insurance Sector Is At An Unstable Equilibrium'

Rediff.com3 Nov 2025

'Other sectors that manage the savings pools of Indians are giving tough competition to life insurance companies.'

PhonePe gets RBI nod to operate as online payment aggregator

PhonePe gets RBI nod to operate as online payment aggregator

Rediff.com19 Sep 2025

PhonePe on Friday said it has got the final authorisation from the Reserve Bank of India (RBI) to operate as an online payment aggregator. With RBI authorisation in place, PhonePe will be able to expand its reach and tap into online merchants, with a particular focus on small and medium businesses (SMEs) across the country, according to a release.

'Don't Quit Your Job To Start a Business'

'Don't Quit Your Job To Start a Business'

Rediff.com7 Oct 2025

Yamuna Kalyani reveals how she battled stereotypes to build UniteAR, an augmented reality platform that helps users create interactive AR experiences for personal and commercial purposes.

Can Private Bankers Transform Public Sector Banks?

Can Private Bankers Transform Public Sector Banks?

Rediff.com29 Oct 2025

Yes, the entry of private bankers, particularly with global experience will add value to PSBs, points out Tamal Bandyopadhyay.

Apple to open fourth India store in Pune on Sep 4

Apple to open fourth India store in Pune on Sep 4

Rediff.com26 Aug 2025

iPhone-maker Apple on Tuesday announced that it will open a new store in Pune next week. The latest move marks a significant expansion for Apple in the country, offering customers in Pune new ways to explore and purchase Apple products, as well as experience Apple's services in person, the company said.

How AI Is Transforming Travel

How AI Is Transforming Travel

Rediff.com29 May 2025

As many as 94 per cent of travel and tourism industry leaders consider AI to be critical to their business.

Urgent Need For Data Sovereignty

Urgent Need For Data Sovereignty

Rediff.com13 Oct 2025

'When global politics has some intervention on the core software one uses, and if you are cut off from your own data in critical workflows, sovereignty is no longer optional. It becomes a necessity.'

ISRO's 'Bahubali' rocket injects heaviest satellite in orbit

ISRO's 'Bahubali' rocket injects heaviest satellite in orbit

Rediff.com2 Nov 2025

The heaviest communication satellite to be launched from the Indian soil onboard a new generation, homegrown 'Bahubali' rocket was successfully placed into the intended orbit on Sunday, the Indian Space Research Organisation said.

Apple stores see huge crowds as iPhone 17 goes on sale

Apple stores see huge crowds as iPhone 17 goes on sale

Rediff.com19 Sep 2025

Apple commenced the sale of its newly launched iPhone 17 series across India on Thursday, prompting large crowds and long queues outside Apple flagship stores in Mumbai and Delhi, as tech enthusiasts gathered to be among the first to purchase the latest devices.

Bharti Airtel Q4 profit jumps five-fold to Rs 11,022 cr

Bharti Airtel Q4 profit jumps five-fold to Rs 11,022 cr

Rediff.com13 May 2025

Telecom operator Bharti Airtel posted about a five-fold jump in consolidated net profit to Rs 11,022 crore in the March 2025 quarter, mainly due to the tariff hike impact and one-time gain on tax benefits. Bharti Airtel had posted net profit (attributable to owners of the parent company) of Rs 2,071.6 crore a year ago.

How To Get Hired By India's $68 Bn GCCs

How To Get Hired By India's $68 Bn GCCs

Rediff.com17 Sep 2025

'Employers increasingly want candidates who can take AI pilots from proof-of-concept to production-ready systems.' 'That requires governance, monitoring, and ROI measurement -- skills that go beyond coding and into business impact.'

Anupam Mittal's Dhandha Mantra For Start-Up Success

Anupam Mittal's Dhandha Mantra For Start-Up Success

Rediff.com23 Oct 2025

'First, develop the ability to sell -- to persuade, negotiate and close. Second, understand the financial mechanics that determine where value pools and how profits are captured,' says Shaadi.com founder Anupam Mittal.

Flipkart CEO Krishnamurthy signals strong growth amid India IPO plans

Flipkart CEO Krishnamurthy signals strong growth amid India IPO plans

Rediff.com27 May 2025

Flipkart Group Chief Executive Kalyan Krishnamurthy on Monday said the firm was advancing preparations for a potential initial public offering (IPO) in India, which included shifting its holding company to India from Singapore. Speaking at an internal town hall, Krishnamurthy said the company's leadership structure is strengthening and that the steps toward relocating Flipkart's legal base to India are progressing as planned, according to people familiar with the matter.

Infosys wins 14K cr deal to modernise UK's NHS workforce management system

Infosys wins 14K cr deal to modernise UK's NHS workforce management system

Rediff.com15 Oct 2025

The 15-year agreement will see Infosys develop a next-generation, data-driven workforce management platform to replace the existing electronic staff record (ESR) system, which annually manages a 55 billion payroll for 1.9 million NHS employees.

Three Mega IPOs Set To Rewrite India Inc Story In 2026

Three Mega IPOs Set To Rewrite India Inc Story In 2026

Rediff.com10 Sep 2025

IPOs have been the flavour of the season for some time. But the coming together of three mega IPOs, from diverse businesses and historic relevance, could tell a story that's still in the making, points out Nivedita Mookerji.

How Rejection Built Billion Dollar Brand

How Rejection Built Billion Dollar Brand

Rediff.com16 Oct 2025

'Stop fearing 'No' and build your empire. 'By embracing rejection, you gain clarity, data and a stronger team, paving the way for inevitable growth,' Mamaearth Co-Founder Ghazal Alagh tells aspiring entrepreneurs.

Zomato's parent Eternal Q4 net profit falls 78% to Rs 39 cr

Zomato's parent Eternal Q4 net profit falls 78% to Rs 39 cr

Rediff.com2 May 2025

Eternal (formerly known as Zomato) reported a net profit of Rs 39 crore for the fourth quarter of FY25, down 77.7 per cent year-on-year from Rs 175 crore in the same period a year ago. On a sequential basis, profit was also down 33.8 per cent from Rs 59 crore in the preceding quarter (Q3FY25).

Mobile tariff design skewed in India; rich paying less: Airtel MD

Mobile tariff design skewed in India; rich paying less: Airtel MD

Rediff.com6 Aug 2025

Bharti Airtel sees opportunity in raising tariff for data services as it feels that rich are paying less and poor are not required to pay anymore, a senior official of the company said. During the company's earnings call for the first quarter of the current fiscal, Bharti Airtel vice-chairman and MD Gopal Vittal said that the company has written to the government for a relief on adjusted gross revenue and has demanded that it should be given benefit at par with other telecom operator, without naming Vodafone Idea.

Ola Electric cuts costs by Rs 90 cr/month, eyes EBITDA breakeven in Q1 FY26

Ola Electric cuts costs by Rs 90 cr/month, eyes EBITDA breakeven in Q1 FY26

Rediff.com12 Mar 2025

Ola Electric on Wednesday said it has successfully completed a company-wide initiative to reduce cost and improve customer experience.

How Quick Commerce Is Reshaping Festive Gifting

How Quick Commerce Is Reshaping Festive Gifting

Rediff.com22 Oct 2025

India's gifting market is seeing its biggest festive season yet, with sales through quick commerce platforms like Zepto, Blinkit and Instamart jumping 40%-50% year-on-year.

Will Trump Pull The Plug On Russian Oil Sanctions?

Will Trump Pull The Plug On Russian Oil Sanctions?

Rediff.com27 Oct 2025

Whether Trump will actually press ahead with the oil sanctions remains unclear, since keeping Russian oil out of the world market risks high oil prices which could boomerang on the US economy and be damaging politically for Trump, points out Ambassador M K Bhadrakumar.

'Mercedes not chasing numbers in luxury car space'

'Mercedes not chasing numbers in luxury car space'

Rediff.com22 Jul 2025

'In the luxury car segment, the adoption of EVs is almost double compared to the mass market.'

Flipkart, Amazon Stack Up Space For Festival Rush

Flipkart, Amazon Stack Up Space For Festival Rush

Rediff.com9 Sep 2025

Festive sales are expected to surge 27 per cent to cross Rs 120,000 crore in 2025, driving Amazon and Flipkart to expand warehousing capacity by millions of cubic feet and extend delivery networks to thousands of new pin codes -- an infrastructure buildout that could reshape India's retail landscape for years.

Nykaa's faster growth keeps Street bullish, but valuations rich too

Nykaa's faster growth keeps Street bullish, but valuations rich too

Rediff.com16 Oct 2025

The July-September quarter (Q2) business update on revenue by FSN E-Commerce Ventures (Nykaa) was well received by most investors and the share price surged over 6 per cent, driven by one block deal. Even after Wednesday's minor dip, it was still higher at Rs 257.50 as compared to Monday's close of Rs 255.55.

Trio awarded Chemistry Nobel for metal-organic frameworks

Trio awarded Chemistry Nobel for metal-organic frameworks

Rediff.com8 Oct 2025

The Royal Swedish Academy of Sciences has awarded the 2025 Nobel Prize in Chemistry to Susumu Kitagawa, Richard Robson, and Omar M Yaghi for their pioneering work in the development of metal-organic frameworks (MOFs), Al Jazeera reported.

ED quizzes Sonu Sood for 7 hrs in 1xBet money laundering case

ED quizzes Sonu Sood for 7 hrs in 1xBet money laundering case

Rediff.com24 Sep 2025

Actor Sonu Sood was questioned by the Enforcement Directorate (ED) in connection with a money-laundering case linked to the online betting app 1xBet. The investigation involves several celebrities and focuses on alleged tax evasion and the duping of individuals.

Top Competitive Exams After Class 12

Top Competitive Exams After Class 12

Rediff.com18 Aug 2025

rediffGURU Nayagam PP, career counsellor and the founder of EduJob360, counsels students and aspiring professionals about how they can make the right career decision.

SC declines to halt global Ayyappa devotee meet in Kerala

SC declines to halt global Ayyappa devotee meet in Kerala

Rediff.com17 Sep 2025

The Supreme Court has refused to entertain pleas against the Kerala High Court order dismissing petitions challenging the Travancore Devaswom Board's decision to conduct a global conclave of Ayyappa devotees.

'A Revolution In Indian Languages Is Waiting To Be Unleashed'

'A Revolution In Indian Languages Is Waiting To Be Unleashed'

Rediff.com3 Oct 2025

'The Bhashini Mission has delivered a working technology at large scale, which is as good as or better than the one with MNC tech giants.'

Birthday gift gone wrong, woman drives Thar through 1st floor showroom

Birthday gift gone wrong, woman drives Thar through 1st floor showroom

Rediff.com10 Sep 2025

A video of the incident made rounds on social media, showing an overturned Thar on the ground, and an empty frame where the glass once was on the first floor.

The Sweet Rise of Indian Chocolates

The Sweet Rise of Indian Chocolates

Rediff.com20 Aug 2025

India's craft chocolate makers are changing the market by using local cacao, creating bold new flavours, making chocolate both a luxury and a story.

Why Parsiana Is Downing Shutters

Why Parsiana Is Downing Shutters

Rediff.com23 Sep 2025

'Financially we are sound and we have always broken even. 'It is just we don't have the personnel and that is why we have to close down.'

How Infosys Plans To Become AI-First Company

How Infosys Plans To Become AI-First Company

Rediff.com1 Jul 2025

'We have been following the micro-change philosophy, where every six weeks we implement these AI features into our internal systems, products, platforms and then release it to our employees.'

Startup Advice I Wish People Could Ignore

Startup Advice I Wish People Could Ignore

Rediff.com21 Aug 2025

Mamaearth Co-Founder Ghazal Alagh warns entrepreneurs against three common pieces of startup advice, calling them traps that hinder speed, stifle innovation, and limit real growth opportunities.

OpenAI's Back-to-School Shift

OpenAI's Back-to-School Shift

Rediff.com5 Sep 2025

By giving students powerful tools early, these companies build long-term trust and affinity.

'India to have 50% of Swiss Re's global tech talent'

'India to have 50% of Swiss Re's global tech talent'

Rediff.com29 May 2025

'This means that there will be more than 1,000 tech talent in India over the next 12-18 months.'